The April 2010 Rebate Program is closed to new applicants.
See our new Winter 2010 Appliance Rebate Program.
See our new Winter 2010 Appliance Rebate Program.
Invalid Status Information and Action Steps
Texas residents who submitted their appliance rebate application paperwork may check their rebate status online or call (877) 581-1993.
An "Invalid" status reflects either an incomplete or denied application. For waitlist applicants, an Invalid status could also indicate funds are not yet available to fulfill waitlist rebate applications.
If you received a resubmission letter for an incomplete claim, locate the two-letter reason code(s) and refer to the list below to identify the necessary action steps to resolve the issue. For further assistance, please call (877) 581-1993.
All resubmissions should be submitted and postmarked by the date and to the address listed on your resubmission letter.
Note: Please make copies of all paperwork for your records.
Invalid Status Codes
| Invalid Code | Invalid Reason | Description | Action Steps |
|---|---|---|---|
| DC | Disposal Certificate Missing/Incomplete | Either the proof of disposal or proof of recycling section on your rebate application is incomplete. | If needed, you can reprint your rebate application form and resubmit a completed proof of disposal (section A) or proof of recycling (section B) to the Texas Trade Up Appliance Rebate Program.The section should include the following information:
|
| DE | Missing Dealer Information | The name of the retailer or contractor from whom the appliance was purchased is missing. | You can contact a customer service representative at (877) 581-1993 or reprint your rebate application form and resubmit the retailer or contractor name to the Texas Trade Up Appliance Rebate Program. |
| IA | Invalid Appliance Category | You have requested a rebate for an appliance category that does not match the original appliance category reserved. | You can contact a customer service representative at (877) 581-1993 to provide a valid reason for the category change. |
| IC | Installation Certificate Missing/Incomplete | The proof of installation section is not complete on the rebate application. | If needed, you can reprint your rebate application form and resubmit a completed proof of proper installation (section C) to the Texas Trade Up Appliance Rebate Program. The section should include the following information:
|
| IM | Invalid Model | The description of the purchased appliance that was provided is not sufficient due to one or more of the scenarios listed below:
|
Look for your appliance on the eligible appliances list if necessary. You can resubmit a receipt or invoice that clearly identifies the purchased appliance as an Energy Star qualified model to Texas Trade Up Appliance Rebate Program. You may need to contact your retailer or contractor to obtain this information. |
| IR | Invalid or Incomplete Receipt | The submitted sales receipt is missing some required information or does not indicate final payment, such as in a bid or price request. | You can resubmit a receipt or invoice to the Texas Trade Up Appliance Rebate Program that clearly shows the following:
|
| MC | Consumer Information Missing | Necessary consumer or personal information is missing in the application. | You can contact a customer service representative at (877) 581-1993 or reprint your rebate application form and resubmit applicant’s full name, physical and mailing address and signature to the Texas Trade Up Appliance Rebate Program. |
| MD | Missing Purchase Date | The purchase date is missing from the sales receipt or invoice. | You can resubmit a sales receipt or invoice with the purchase date to the Texas Trade Up Appliance Rebate Program. |
| MF | Missing Confirmation Page | Your rebate application confirmation page was not included with your claim. | If needed, you can reprint your rebate application form and resubmit the rebate application confirmation page to the Texas Trade Up Appliance Rebate Program. |
| MM | Model Information Missing | The receipt or invoice provided does not list an ENERGY STAR or CEE qualified model number. | You can resubmit a receipt or invoice with the model number to the Texas Trade Up Appliance Rebate Program. |
| MP | Missing Purchase Price | The purchase price is missing from the sales receipt. | You can resubmit a receipt or invoice with the purchase price to the Texas Trade Up Appliance Rebate Program. |
| NI | No Invoice or Receipt Provided | An original or photocopy of the sale receipt or invoice is not included with your application. | You can resubmit a receipt or invoice to the Texas Trade Up Appliance Rebate Program that clearly shows the following:
|
| OR | Online Receipt | The purchase may not have been made in-store at a Texas retailer or with a Texas contractor. Online purchases do not qualify. | You can resubmit an invoice or sales receipt showing in-store purchase to the Texas Trade Up Appliance Rebate Program. |
| PO | Address Contains PO Box | The physical address where the appliance was installed is not provided on the application. | You can contact a customer service representative at (877) 581-1993 or reprint your rebate application form and resubmit the physical address (street address) to the Texas Trade Up Appliance Rebate Program. |
| UD | Unauthorized Dealer | The purchase may not have been made through a valid Texas retailer or contractor. | You can contact a customer service representative at (877) 581-1993 or reprint your rebate application form and resubmit the retailer or contractor’s city and state to the Texas Trade Up Appliance Rebate Program. |